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Three Digitized Ways To Improve the Member Experience

Electronic Health Reporter

Health plans are all too familiar with the challenges of member experience—that perfect storm of call/processing volume surge, staffing challenges, […]. The article Three Digitized Ways To Improve the Member Experience appeared first on electronichealthreporter.com.

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HIMSS23: DHA is developing a virtual-first health ecosystem

Healthcare It News

Crosland described the agency's virtual-first, data-driven focus for the next three years as a "fundamental shift" on Wednesday. This summer, the agency will pick three facilities – hospitals or clinics – and go after that fundamental shift with technologies and processes that drive virtual-first care.

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ThedaCare health system sees huge patient adoption of new digital front door

Healthcare It News

The health system's goals include providing high-quality care, access for everyone in the community, a great patient experience and affordable care. The health system's goals include providing high-quality care, access for everyone in the community, a great patient experience and affordable care. THE PROBLEM.

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The best time to develop an enterprise CRM strategy is now

Healthcare It News

Artificial Intelligence Financial/Revenue Cycle Management Patient Engagement Healthcare organizations face risk in not delivering exceptional consumer experiences. Michalene Elliott Kinsler Healthcare organizations face risk in not delivering exceptional consumer experiences.

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New Study: 2018 State of Embedded Analytics Report

Why do some embedded analytics projects succeed while others fail? We surveyed 500+ application teams embedding analytics to find out which analytics features actually move the needle. Read the 6th annual State of Embedded Analytics Report to discover new best practices. Brought to you by Logi Analytics.

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Expert offers in-depth look at conversational AI and its vendors

Healthcare It News

Despite people playing such an important role in the industry, healthcare is not known for being savvy in terms of patient experience. Industries like e-commerce, retail, even banking have gone through their own waves of material innovation, but healthcare has yet to replicate the similar experience-first culture.

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Health Plans: Tackling Diabetes Disparities for All Americans

HIT Consultant

Jon Bloom, MD, CEO and Co-founder of Podimetrics Sukanya Soderland, SVP, Chief Strategy Officer at Blue Cross Blue Shield of Massachusetts During Diabetes Awareness month (November) – and every month – someone is having a limb amputated due to diabetes every three-to-four minutes here in the United States.

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