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Healthcare Consumers Voice An Expectation for Personalized Experiences

Electronic Health Reporter

By Chris Evanguelidi, director, enterprise healthcare market, Redpoint Global. healthcare consumers conducted by Dynata and commissioned by Redpoint Global, more than 80% of respondents said that […]. This article is copyrighted strictly for Electronic Health Reporter. Illegal copying is prohibited.

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Avoid losing 55% of your patients to poor digital communication

Healthcare It News

If you aren’t already, pretend you’re the owner of a successful specialty healthcare practice. Or maybe you’re an administrator for a large regional healthcare system. As patients reaped its benefits, they demanded more digital touchpoints – allowing digital healthcare to emerge as an industry of its own.

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The Digital Advantage: Augmenting the Healthcare Customer Experience

HIT Consultant

Becky Watkins, Senior VP of Client Solutions of ResultsCX When interacting with industries such as retail, hospitality, and finance, we’ve all become accustomed to quick, effective, and personalized customer service. Wellness programs and integrated lifestyle apps will enhance their overall experience.

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Patients want health record access with usability, says Sequoia Project

Healthcare It News

WHY IT MATTERS During months of direct research, the Sequoia Project's Consumer Voices Workgroup facilitated discussions and polls focused on patient and provider experiences using electronic health record-based patient portals as the vehicle for accessing, using and sharing health records.

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Hospitals rank low across industries for patient and employee satisfaction

Healthcare It News

The 2023 Healthcare Experience Trends report aims to provide healthcare leaders with a global snapshot of insights and recommendations on what patients expect and what employees need. Patients' payer experiences were also flagged. Digitize and humanize every experience to make stronger connections.

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What will be the impact of COVID-19 on the next wave of health IT innovation?

Healthcare It News

The COVID-19 pandemic has highlighted the importance of all kinds of healthcare information technology, from telehealth to artificial intelligence. Crunchbase estimates that healthcare technology companies have raised a record-breaking $36.6 As a result, the opportunities that exist for health IT companies are massive.

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Can tech help patients only have to tell their story once?

Healthcare It News

78% of consumers say they want a choice of how they interact with providers, according to a survey by IT vendor Talkdesk. In part, that means they don't always want to have to call and sit on hold to get a healthcare issue resolved. What's worse, the patient may have to repeat their story over and over again, she adds.

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