2022

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Invoca Raises $83M to Optimize Contact Center Experience

HIT Consultant

dental service organizations already using Invoca, this recent round of funding will help improve the contact center experience for healthcare organizations. The COVID-19 pandemic has shown how poor contact center and customer service phone call experiences can directly affect the patient experience and journey.

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Mount Sinai Develops Employee Health Contact Tracing Database to Mitigate COVID-19 Spread

HIT Consultant

What You Should Know: – Mount Sinai researchers have developed an Employee Health COVID-19 REDCap Registry to address the need for contact tracing and agile exposure investigations to mitigate the spread of COVID-19 among hospital staff. Employee Health Contact Tracing Database Development.

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Data privacy, lack of in-person contact among major barriers to telehealth uptake among Asian PLHIV

Healthcare IT News - Telehealth

There had been an instance where confidential information of about 14,200 PLHIV and 2,400 contacts in Singapore had been leaked online. The general concern over data privacy when it comes to telehealth may be attributed to the recent spike in cyber incidents in healthcare.

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New York withdraws from active contact tracing, encourages 'self-management' instead

Modern Healthcare

Starting Wednesday, COVID-positive New Yorkers will no longer receive contact-tracing calls and will instead be directed to a website with guidance of what to do next.

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New Study: 2018 State of Embedded Analytics Report

Why do some embedded analytics projects succeed while others fail? We surveyed 500+ application teams embedding analytics to find out which analytics features actually move the needle. Read the 6th annual State of Embedded Analytics Report to discover new best practices. Brought to you by Logi Analytics.

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Leveraging the cloud and AI to transform the patient experience

Healthcare It News

Frost & Sullivan recently surveyed 129 healthcare decision makers to discover how contact centers changed as a result of the pandemic. Overall, 62% of healthcare organizations reported an increase in patient interactions, and 71% moved to cloud contact centers, with 24% planning to do so within the next two years.

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Study: Telemental healthcare associated with increased outpatient contact, hospitalization follow-ups

Mobi Health News

The study found that greater use of telehealth among patients with severe mental illness did not affect medication adherence.

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How to Package and Price Embedded Analytics

Just by embedding analytics, application owners can charge 24% more for their product. How much value could you add? This framework explains how application enhancements can extend your product offerings. Brought to you by Logi Analytics.