Healthcare IT Today

MARCH 16, 2023

In healthcare, an industry known for complex customer journeys, increasing volumes of communication, attrition of front desk and contact center employees, rising customer expectations, and delayed or inefficient adoption of digital solutions have left CX departments scrambling to catch up. And the stakes are high.

Medical Personnel 129

Medical Personnel Hospitals 129

Health Populi

JUNE 8, 2022

Truth be told – and Stacy is at her root, a truth-teller — “advocating” is too-simple an adjective to describe what Stacy has undertaken in her caregiver role. They are never seen in the same room at the same time, working as “Clark Kent and Superman” – tag-teaming with love, resilience, and faith. [To

Patient Advocacy 174

Patient Advocacy Health Insurance Nurses 174

Healthcare IT Today

OCTOBER 11, 2022

Contact center staff often quit after just a few weeks because of the difficulty of their jobs. Automation can streamline your staff’s disconnected and serpentine workflows into a simple and straightforward process. When you automate your phone system, patients spend less time waiting on hold and playing phone tag.

Patient Satisfaction 66

Patient Satisfaction Health Care Access HIPAA Doctors 66

HIT Consultant

FEBRUARY 15, 2023

By utilizing RTLS alongside robust patient workflow software, automated family text messaging shares updates with patient-approved contacts in real-time as patients move throughout the phases of care. Reduced contact can increase the stress experienced by patients and negatively impact their recovery process.

Nurses 52

Nurses Hospitals Licensing 52

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Licensing

Healthcare IT News - Telehealth

NOVEMBER 23, 2020

Telemedicine adversely affects one’s capacity to cope with stress that can lead to burnout due to the lack of human contact and the effort to communicate in a new way, which can be tiring, said Dr. Ari Kalechstein, president and CEO of Executive Mental Health in Los Angeles. In closing, six stress-reducing factors.

Telemedicine 163

Telemedicine COVID-19 US Department of Health and Human Services Doctors 163

Healthcare IT News - Telehealth

MAY 6, 2020

In the middle of the COVID-19 pandemic, connected health and RPM are more important than ever, because they enable physicians to monitor patients without having to come into contact with them, thus preventing the spread of the novel coronavirus.

COVID-19 183

COVID-19 FDA Hospitals Elder Care 183