article thumbnail

The Evolution of the EHR Service Desk and Leveraging an Outside Provider

Healthcare IT Today

Dan O’Connor, Vice President, Service Desk Delivery at HCTec , says that resolving a customer service call involves a lot more than fixing the problem that the customer bought. Furthermore, every call is about patient care, even if it’s helping a staff person use their computer.

article thumbnail

Vendor notebook: New AI partnerships with Dell, Google enhance workflows and communications

Healthcare It News

Northwestern Medicine, the Nevada Health Link, Cohere Health and Kyruus Health are partnering withDell Technologies, Google Cloud Marketplace and others to offer providers and payers ways to tackle the daily challenges that delay care approvals and prevent patients from seeking care and enrolling in health plans.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Why Hospitals Need a Healthier Approach to Sustainability

HIT Consultant

Hospitals, which keep us healthy and safe, share the responsibility for keeping the earth healthy and safe. Let’s explore hospitals’ environmental footprint, their current efforts to improve, and one solution that could make a real difference. Hospitals also produce a lot of waste. And there’s plenty to minimize.

Hospitals 105
article thumbnail

Ethics for AI in Health – A View From The World Health Organization

Health Populi

For health care, AI can benefit diagnosis and clinical care, address paperwork and bureaucratic duplication and waste, accelerate scientific research, and personalize health care direct-to-patients and -caregivers.

article thumbnail

Is ‘Float Pool’ Nursing the Way Out of the Staffing Shortage?

HIT Consultant

Becky Kahn, Chief Client Officer at Works & Trusted Health It’s no secret that health systems across the U.S. Department of Health and Human Services projected that the demand for registered nurses would hit more than 3.6 Even before the COVID-19 pandemic, the U.S.

Nurses 98
article thumbnail

LockBit Ransomware Gang Claims Responsibility for Attack on Saint Anthony Hospital

HIPAA Journal

The LockBit ransomware gang has added Chicago’s Saint Anthony Hospital to its data leak site and is demanding a ransom payment of almost $900,000 from the nonprofit hospital to prevent the release of the stolen data. Since the notification was issued, the LockBit ransomware group added Saint Anthony Hospital to its data leak site.

article thumbnail

Platform Dive: Three HIPAA-compliant Alternatives to Google Analytics

HealthIT Answers

By Christy Jones - Hospitals, health systems, and medical practices are increasingly aware that Google Analytics does not satisfy HIPAA requirements. The US Department of Health and Human Services released guidance bringing IP addresses under the umbrella of protected health information.