Three Ways to Take a Service-Minded Approach to Compliance
SEPTEMBER 20, 2023
A few weeks ago, I had an interesting experience when I went into an auto-parts store to purchase a replacement air filter for my wife’s car. When I got to the counter, I told the store clerk what I needed. He looked up the part number in the computer and then pointed to a wall a few aisles away, telling me I could find it there. I was a little surprised that he didn’t take the time to walk me over to the aisle to find it, because that was typical of my past customer experience.