Health Populi

FEBRUARY 24, 2020

Patient-facing digital tools help patients with fairly basic tasks like making appointments, seeking doctors, and paying bills. Motivations for expanding digital tools for patients are to enhance access to care, empowering patients to monitor and manage their health, and deliver greater patient satisfaction.

Medical Billing 96

Medical Billing Patient Satisfaction Hospitals Doctors 96

Health Populi

SEPTEMBER 27, 2018

People dealing with chronic conditions are keener to share personally-generated data than people that don’t have a chronic disease, Deloitte’s 2018 Survey of U.S> Specifically, 50% of health consumers search to see their providers are in-network, to avoid surprise medical bills. 39% check reputations.

Doctors 85

Doctors Patient Satisfaction Nurses Medical Billing 85

Health Populi

NOVEMBER 27, 2019

While customer satisfaction with health insurance plans slightly increased between 2018 and 2019, patient satisfaction with hospitals fell in all three settings where care is delivered — inpatient, outpatient, and the emergency room, according to the 2018-2019 ACSI Finance, Insurance and Health Care Report.

Hospitals 71

Hospitals Patient Satisfaction Doctors Health Care Reform 71