Remove 2018 Remove Health Insurance Remove Medical Billing Remove Patient Satisfaction
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Tools for Paying Medical Bills Don’t Help Health Consumers Manage Their Financial Health

Health Populi

Patient-facing digital tools help patients with fairly basic tasks like making appointments, seeking doctors, and paying bills. Motivations for expanding digital tools for patients are to enhance access to care, empowering patients to monitor and manage their health, and deliver greater patient satisfaction.

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Hospitals Suffer Decline in Consumer Satisfaction

Health Populi

While customer satisfaction with health insurance plans slightly increased between 2018 and 2019, patient satisfaction with hospitals fell in all three settings where care is delivered — inpatient, outpatient, and the emergency room, according to the 2018-2019 ACSI Finance, Insurance and Health Care Report.