Healthcare It News

MARCH 20, 2023

Organizations that do not prioritize CRM strategy, depending on the specific mix of competitors and their brand strength, may find it increasingly harder to “catch up” to retain current customers and attract new ones. For example, Geisinger Health in Pennsylvania developed an enterprise CRM strategy and roadmap.

Governance 167

Governance 167

Healthcare It News

MAY 20, 2022

EHR vendors, for their part, are touting ease of integration as an attractive value proposition, citing reduced friction and faster deployment as a lever to expand into new areas, an example being Epic’s entry into the CRM space. Region Tag: Global Edition. He is the founder and CEO of Damo Consulting.

Fraud 333

Fraud 333

Healthcare It News

JULY 11, 2022

In another, a large regional health system is implementing an enterprise CRM program that combines outbound campaigns to acquire new patients with contact center operations to engage more meaningfully with existing patients who might seek new services. Region Tag: Global Edition. He is the founder and CEO of Damo Consulting.

HIPAA 276

HIPAA 276

Healthcare IT News - Telehealth

MARCH 22, 2022

Microsoft has made additional enhancements focused on clinical workflow integration with the Teams product and Dynamics CRM. Region Tag: Global Edition. Microsoft's Azure health cloud includes a data service that brings together clinical, imaging, medical devices, and other datasets.

Patient Satisfaction 135

Patient Satisfaction Hospitals Telemedicine Public Health 135

Healthcare IT Today

OCTOBER 11, 2022

The following is a guest article by Stephen Dean, Healthcare CRM Expert and Co-Founder of Keona Health. When you automate your phone system, patients spend less time waiting on hold and playing phone tag. But in-person interactions are often not the root cause of patient dissatisfaction.

Patient Satisfaction 66

Patient Satisfaction Health Care Access HIPAA Doctors 66

HIT Consultant

SEPTEMBER 5, 2023

These extra features have long tempted the consumer healthcare industry in North America, whose organizations would like to expand their customer data practices beyond the mainstays of customer relationship management (CRM), electronic medical records (EMR) systems, and custom-built data lakes.

HIPAA 98

HIPAA Pharmaceutical Industry Electronic Medical Records Compliance 98

Healthcare IT News - Telehealth

JULY 14, 2020

This transition will include a connected CRM platform for our contact tracers and an interactive web chatbot, live-agent web interaction, text-message outreach and email notification for our contacts. Leveraging technology to advance clinical protocol.

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COVID-19 Hospitals Telemedicine Governance 122