It’s Time to Give Patients “Admin Access” to Manage Their Healthcare
HIT Consultant
SEPTEMBER 21, 2022
It involves automating the most time-consuming forms of outreach and giving patients “admin” access so that they can self-service various functions at the touch of a button (via a text or chatbot). Those high-patient-priority capabilities identified by KLAS, like appointment scheduling, can be driven by EHR data and are primed for automation.
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