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Contact centers – the perfect proving ground for AI in healthcare?

Healthcare It News

Patty Hayward, vice president and general manager for healthcare and life sciences at Talkdesk (in Booth 1991 at HIMSS24), said genAI has a clear and non-clinical use case in contact centers – which is perfect for healthcare since experts agree it's best to prove genAI in non-clinical settings first.

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St. Peter's Health's bumpy migration to Epic MyChart

Healthcare It News

Peter's Health in Helena, Montana said that it has received feedback that patients are having trouble accessing their health information, scheduling appointments and processing referrals in MyChart. Peter’s previous patient portal into MyChart," Epic said in a statement sent to Healthcare IT News Thursday.

Hospitals 189
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A Gartner expert points to AI and hospital-at-home as the biggest emerging technologies at HIMSS24

Healthcare IT News - Telehealth

On Monday, we asked Walk for an interview near the end of HIMSS24 week to gain her insights from her experience at the show. These are her expert observations. What has been another key emerging clinical technology you've seen at HIMSS24 this week, and what role can it play for provider organizations? Enterprise Taxonomy:

Hospitals 204
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At Providence, RPM is improving patient health and reducing provider workload

Healthcare IT News - Telehealth

Many of the virtual care and digital health systems in development, as well as those pursued over the past several years, are geared toward addressing three macro challenges healthcare currently faces: workforce shortages and burnout; hospitality capacity and throughput; and care fragmentation or patient access.

Hospitals 140
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Epic launches data-driven clinical trial matchmaking in its EHR

Healthcare It News

To improve how patients, providers and research sponsors connect, Epic's new Life Sciences program is designed to expand clinical trial access to more patients and better support the development of new research. million patients. Andrea Fox is senior editor of Healthcare IT News. WHY IT MATTERS.

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Delivering accurate data for decision support

Healthcare It News

Unfortunately, without accurate information embedded in their workflows, providers can’t have meaningful conversations with patients about care costs or covered options, which negatively impacts a patient’s ability to access care. The pandemic has made us more comfortable managing healthcare electronically.

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Patient experience: new perspectives on person-focused care

Healthcare IT News - Telehealth

Feature More than ever before, healthcare organizations are working harder to prioritize the patient experience. Mere "patient engagement" isn't enough anymore. News The future of healthcare: What 2022 could bring A look ahead at what the uptick in interest and usage of digital health will mean for the future of.