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Part 3:  AI & Risk to Empathy, Compassion and Trust in Healthcare

AIHC

In April 2023, the NIH posted “ The impact of artificial intelligence on the person-centered, doctor-patient relationship: some problems and solutions ”. The authors agree AI is a solution to freeing up of time for doctors and facilitating person-centered doctor-patient relationships. Where is the humanity in that?

Doctors 52
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The Latest KFF Poll on Consumer Experiences with Health Insurance Speaks Volumes About Patients’ Administrative Burden

Health Populi

Note that 21% of these sicker patients needed a particular doctor or hospital not covered by their insurance — that is, out-of-network. The top reason people in the U.S.

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Sicker Consumers Are More Willing to Share Health Data

Health Populi

Specifically, 50% of health consumers search to see their providers are in-network, to avoid surprise medical bills. Health Populi’s Hot Points: Trust is a precursor to health engagement, and especially underpins one’s willingness to share personal health data. 39% check reputations.

Doctors 84
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Most Workers and their Employers Want to Receive Digital Healthcare On-Demand

Health Populi

Overall, company leadership is more bullish on digital health tools compared with workers who index relatively lower than management — by just a bit. This is particularly true for health care in America, where workers have traded off wages for health care coverage for over a decade.

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The 2023 Health Economy – The Evolving Primary Care and Retail Health Convergence Through Trilliant Health’s Lens

Health Populi

You can read more about this fact here in Health Populi , most recently in this post ]. The line chart here illustrates one piece of the Report’s section on “Unraveling Health,” showing that primary care volumes in the U.S. adults saying inflation has made it harder to pay medical bills.

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Consumers Expand Their Definition of Well-Being to Include Food-As-Medicine

Health Populi

The report’s insights are based on surveys FMI has conducted over the past two years, as the Foundation has observed that consumers broadening their definition of health to include emotional health, energy levels, and sleep quality. One-third of stores in FMI’s survey have in-store retail health clinics.

Nurses 123
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RCM: The Art of Compassionate Billing—and Why You Should Put Patients First

HIT Consultant

Surprise billing compounds frustration and stress by failing to disclose all costs and fees upfront—or worse, coming in after the patient has already paid a bill. Sometimes medical codes are the culprit in surprise billing. This additional billing can lead to confusion, frustration, and perhaps unpaid bills all around.