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Healthcare It News
MARCH 12, 2024
Contact center vendor Talkdesk is placing a big bet on generative AI, transforming its technologies and processes with the AI that exploded in popularity with the release of ChatGPT. She also said that contact centers are great for genAI because there naturally are going to be humans in the loop at all times.
Digital Health News
NOVEMBER 27, 2023
Patients at Musgrove Park Hospital are being contacted by Somerset NHS Foundation Trust after it was revealed a staff member inappropriately accessed data.
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HIT Consultant
JULY 26, 2023
Fortunately, there is one area of healthcare where generative AI can help providers and payer organizations today: the contact center. Customer experience is critical Contact centers are key to delivering a superior customer experience (CX) – the kind of experience that influence loyalty to healthcare providers and health plans.
Electronic Health Reporter
AUGUST 27, 2021
As a result, contact centers became a critical beacon of hope […]. The article The Future of Healthcare: How Emerging Technologies Have Transformed Today’s Healthcare Contact Center appeared first on electronichealthreporter.com.
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HIT Consultant
JUNE 14, 2022
dental service organizations already using Invoca, this recent round of funding will help improve the contact center experience for healthcare organizations. The COVID-19 pandemic has shown how poor contact center and customer service phone call experiences can directly affect the patient experience and journey.
Healthcare It News
SEPTEMBER 19, 2021
The platform was installed in the COVID-19 ward at Gold Coast University Hospital to minimise nursing contact amid rising coronavirus infections and to enable remote consultations. "Virtual care is minimising face-to-face contact nursing, therefore reducing exposure risk. WHY IT MATTERS. ON THE RECORD.
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