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Today, the average American leverages digital tools to help them shop, bank, travel and more. Yet, when it comes to interacting with healthcare practices, many patients still engage with clinicians via telephone or fax, said Paul Brient, chief product officer at athenahealth. “Most of us are digitally engaged in most aspects of our lives, but healthcare is stuck in the 1970s,” he said.
Sens. Shelley Moore Capito (R-W.Va) and Jeanne Shaheen (D-N.H.) have reintroduced a bill that would expand access to software-based treatments and create a reimbursement pathway for software that treats medical conditions.
EMC Grha Kedoya Hospital in West Jakarta, Indonesia, has been validated for Stage 6 of the HIMSS Electronic Medical Record Adoption Model , which assesses an organisation’s maturity in EMR capabilities. Established in 2011, the private 200-bed hospital is part of EMC Healthcare, a group of eight private hospitals in Indonesia. It sees over 120,000 patients yearly with a workforce consisting of approximately 169 doctors, 392 nursing and other health professionals, and 800 clinical and 238 n
Dr. Alfredo Almerares, clinical executive manager at InterSystems, believes the value generative AI provides in improving patient and clinician experiences will lead to greater digital health technology deployment across Latin America.
Discovery Behavioral Health, which operates 130 residential and outpatient treatment programs nationwide , was focused on delivering exceptional in-facility care while seeking innovative ways to enhance its post-discharge patient engagement. THE CHALLENGE With hundreds of patients completing treatment monthly, staff recognized an opportunity to strengthen follow-up capabilities.
Semarang Medical Center (SMC) Telogorejo Hospital in Central Java, Indonesia, has been validated for Stage 6 of the HIMSS Electronic Medical Record Adoption Model. The eight-stage model gauges an organisation's maturity in its EMR capabilities. A journey that started with an app The 285-bed private hospital began its digital transformation in 2017 with the launch of its mobile application, MySMC.
A new conversational artificial intelligence tool from Epic could enable health systems to offer and schedule appointments to patients by engaging them through text. In about 20 seconds, the AI agent can initiate a conversation via SMS with the patient to see whether they want to schedule a follow-up. If the patient texts back that they do, it will then text appointment options, as seen in a video accompanying the announcement.
Enterprise Taxonomy: AI Quality Care Analytics Digital Health Workforce Development Care Data and Information Technology Workforce Node settings: Exclude from Accelerate RSS feed
Enterprise Taxonomy: Population and Public Health Operations Quality Care Analytics Care Business Data and Information Node settings: Exclude from Accelerate RSS feed
Enterprise Taxonomy: Patient Access Rural and underserved communities Population and Public Health Quality Care Care Node settings: Exclude from Accelerate RSS feed
The University of Toledo is building and piloting AI models to assist in clinical decision support and to accurately answer patients' and clinicians' questions. Dr. R. Ryan Sadeghian, CMIO and a pediatrician, explains.
Banner Health's "Text the CEO" program enables patients and visitors to contact executives directly with praise, complaints or other comments regarding their experiences. Amy Adashek-Pinn, senior digital product manager, explains.
India's Ministry of Health and Family Welfare is relaunching this week the health management information system for the Central Government Health Scheme. The CGHS provides comprehensive healthcare for current and retired employees of the central government. The MOHFW decommissioned the outdated CGHS HMIS last week, which had been used since 2005 and could not meet modern IT standards, cybersecurity frameworks, and user expectations.
The health system's 10-year project uses proven digital tools to help patients with conditions such as hypertension and diabetes better manage their care. Dan Shields, Ochsner's CEO of digital medicine, explains.
This week and in the days ahead, technology companies, including Infinitus, Ambience Healthcare and Anthropic, release new artificial intelligence tools that could bolster trust and ease of use for patients, physicians and revenue cycle managers. Hallucination-free AI for engagement By limiting AI agent responses, Infinitus hopes to ensure trust and compliance with the first hallucination-free voice AI agents specifically for patient engagement, the company said in its announcement Thursday.
Kaiser Permanente's Surya Shenoy, a clinical informatics consultant, says HIMSS' vision and mission inspire her to keep human connection at the core of her service to patients and mentees.
Samsung Medical Center in South Korea has been automating various processes to improve the patient experience. Tasks such as appointment management and insurance claims processing have been automated mainly through its in-house hospital information system, DARWIN. Several digital solutions have also been developed, including patient platforms for appointment setting, hospital admission , medical treatment, nursing, hospital administration, pharmacy, and radiology.
Castlight Health this week announced a new virtual urgent care service that integrates with its benefits navigation app. WHY IT MATTERS The offering, powered by a virtual care platform from Fabric, aims to offer a "unified, high-quality care experience" accessible for Castlight members, the company says, providing continuity of care via chat-based visits delivered by licensed physicians and nurse practitioners.
UC San Diego Health works with clinicians, patients, designers and IT teams to develop digital tools that improve patient experience, says Keisuke Nakagawa, director of strategic impact at UCSD and a HIMSS25 Changemaker.
Before the pandemic, the prominent Chicago-based health system Rush recognized that its physicians and advanced practice providers were burdened with tedious administrative tasks and understood it was time to provide its team with technology that would enable them to get back to what matters most: valuable, undistracted time with patients. THE CHALLENGE With less time spent charting and documenting, the premise was staff could better dedicate their time to further patient interactions, catch up
Sara Luisa Mintrone, chief marketing officer for the Dedalus Group, believes that, since the pandemic, patients want to participate in their own care rather than passively waiting for treatment decisions to be made for them.
Upfront by Health Catalyst recently collaborated with Hartford Healthcare in Connecticut to integrate a tech-enabled patient engagement program for the seven-hospital system.
Dr. Doug W. Morton is a neuroradiologist at Carle Health and Carle Foundation Hospital, a Level 1 trauma center and comprehensive stroke center in Urbana, Illinois. He holds a PhD in neurobiology. A program lead for the Carle Enterprise Imaging Team, he directs a group in implementing and managing imaging informatics systems. As an IT leader, physician and engineer, he believes medical technology – when designed with the end user in mind – can dramatically increase clinician engageme
Tungs' Taichung MetroHarbor Hospital is the latest in Taiwan to get validated for the HIMSS Electronic Medical Record Adoption Model. The EMRAM measures an organisation's adoption and maturity of their EMR capabilities. WHY IT MATTERS Tungs' Hospital was validated for Stage 6 of the EMRAM almost two years ago. In preparing for the highest EMRAM stage validation, Dr Min-Che Tung, chief superintendent of Tungs' Hospital, revealed to Healthcare IT News that they adopted a "digi
Cherish Health's tool can help monitor patients who may not want to, or remember how to, enter their own data into a health app, says Sumit Nagpal, the company's CEO.
Chatbots powered by artificial intelligence are emerging as meaningful tools in remote patient monitoring and chronic disease management, with the potential to improve diagnostic accuracy, support clinicians, and boost patient adherence. These were among the findings of a peer-reviewed study, "Revolutionizing Medicine: Chatbots as Catalysts for Improved Diagnosis, Treatment, and Patient Support," published in Cureus.
SSM Health is a health system headquartered in St. Louis, Missouri, with 23 hospitals and more than 650 physician offices serving Illinois, Missouri, Oklahoma and Wisconsin. THE CHALLENGE For SSM Health, continuous improvement is a high priority. When it looked at online scheduling – and the metrics that drive it – staff was determined to do better.
Enterprise Taxonomy: Quality Care Operations Analytics AI Maturity Models Care Business Data and Information Organizational Governance Node settings: Exclude from Accelerate RSS feed
Several IT companies and healthcare organizations are making news in the behavioral health space recently. Talkspace, for instance, said its new mobile patient engagement tool can reinforce recommended practices between mental health visits. Additionally, ProsperityEHR debuted its AI-ready architecture for electronic health records that automates key workflows from patient intake to claims processing.
Singapore launches online health insurance planning tool Singapore's Ministry of Health and the Central Provident Fund (CPF) Board have unveiled a digital tool for health insurance planning. The Health Insurance Planner (HIP) on the CPF website helps individuals visualise their MediSave medical savings and health insurance premiums; compare benefits, features, and premiums across private insurance plans for their preferred ward type; and project the premiums up to 30 years for their chosen p
Virtual environments can provide soothing, nonjudgmental healthcare experiences, leveraging AI-generated agents and immersive spaces, says Anca Petre, cofounder of MedShake Studio.
Sponsor: Infor Primary topic: Patient Engagement Topic: Patient Engagement Resource Central: White Papers External url: [link] Thumbnail: Body: Enterprise Taxonomy: Operations Business Short Headline: Healthcares quiet battle with burnout and technology lag Region Tag: Global Edition Node settings: Exclude from Accelerate RSS feed
Rita Sharma, chief product officer at Pager Health, says health plans that are transparent and offer access to care and member benefits have great Net Promoter Score results.
Femtech is helping reduce medical gaslighting by generating data that translates women's experiences into measurable health insights, says Ida Tin, founder of think tank Femtech Assembly.
Korea University Medical Center has recently revealed several major projects integrating AI into its treatment systems, enhancing privacy and its use of medical data, and transitioning to precision medicine. The five-campus hospital organisation shared it has been working to incorporate cloud and AI technologies in the emergency department. In particular, it is creating an AI-based system for tracking, monitoring, and managing bed occupancy and medical resource utilisation, including major equip
Robert Slepin is chief digital officer and senior vice president at Markham, Ontario-based SE Health and emeritus CIO adviser at EHR giant Epic. SE Health is one of the largest diversified home health organizations in Canada that includes a dedicated research center, health career college, futures lab and global enterprise. The provider organization has facilitated transformation in the areas of aging, education, Indigenous health and end-of-life care.
Chris Whelchel, founder and CEO of HealthTok, a healthcare consulting firm, had what he calls a "wonderful" opportunity to not only complete his doctoral practicum work at UC Health Yampa Valley Medical Center but offer his approach to a project surrounding improving a roadmap for patients in the outpatient setting. Harnessing several technologies, he was able to expeditiously complete a first-phase framework to help with redesigning the medical center's patient experience.
Healthcare is a dynamic landscape. Opportunities to improve processes, address concerns and deliver exceptional care experiences are a patient expectation, a regulatory metric and at the heart of the reason many professionals choose to work in healthcare. THE CHALLENGE Oftentimes, when people encounter healthcare, this includes a surgical visit in an inpatient or outpatient setting.
REM sleep behavior disorder, or RBD, is a condition that causes abnormal movements or brief repeated twitching during sleep, and occasional episodes of dream enactment. THE CHALLENGE RBD affects more than one million Americans and is almost always an early sign of Parkinson's or dementia, often preceding other symptoms by 10-15 years. That means it presents an unprecedented opportunity for developing therapies against Parkinson's disease or dementia and ultimately identifying those who w
Baptist Health, based in Jacksonville, Florida, is a faith-based, nonprofit health system comprising six hospitals with more than 1,100 beds, a cancer center, four satellite emergency departments, and more than 200 patient access points of care throughout northeast Florida and southeast Georgia. THE CHALLENGE "Baptist Health is more than a healthcare provider – we are a foundational part of the communities we serve, meaning we work across organizations to provide optimal care and crea
Shanghai-based Ping An Health, the health technology unit of Chinese insurance firm Ping An, has launched a generative AI-powered chatbot on its mobile health application featuring the avatars of real physicians. The new feature, Ping An Xin Yi, on the Ping An Health app, provides round-the-clock on-demand access to AI-assisted health consultations delivered through digital avatars.
Yes, yes, AI is huge. And Kem Graham, vice president of growth and strategy at EHR vendor CliniComp (Booth 5454), is ready to address it. But she also stresses that health IT that simplifies processes rather than adding to clinicians' workloads is increasingly vital – especially systems that improve doctor-patient relationships. Healthcare IT News sat down with Graham to get her opinions on these big technologies, along with some advice she is offering CIOs and other IT leaders at hosp
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