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Contact centers – the perfect proving ground for AI in healthcare?

Healthcare It News

Contact center vendor Talkdesk is placing a big bet on generative AI, transforming its technologies and processes with the AI that exploded in popularity with the release of ChatGPT. She also said that contact centers are great for genAI because there naturally are going to be humans in the loop at all times.

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Emerging Technologies Shaping the Health IT Landscape and How They Contribute to Improving Patient Outcomes and Healthcare Delivery

Healthcare IT Today

It’s been said many times before, but the truth remains the same: the world of healthcare is ever-evolving. We are learning and growing every day, which means we are also coming up with new ideas, technologies, and practices every day. Prioritizing comprehensive visibility for healthcare professionals will be key in the new year.

Nurses 111
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Providers' best weapon against the 'retail revolution'? Digital health transformation

Healthcare It News

In recent years, the retail industry has been colliding with the healthcare industry. This revolution has been characterized by the rapid advance of large retailers into and across healthcare delivery and technology. She has been a keen observer of the retail revolution and the impact it is having on healthcare.

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Like banks, healthcare will become digital-first in 2022, Zoom healthcare lead says

Healthcare IT News - Telehealth

Digital transformation is the topic du jour in healthcare today. Everyone from the board and the C-suite to the health IT team to doctors and nurses are talking about how digital technologies can change the industry and bring about better care and better outcomes. How will this transformation occur?

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Telehealth for Behavioral Healthcare

Verisys

COVID has impacted every aspect of daily life, and these changes have affected people’s mental health, making telehealth services for behavioral health more important than ever. In response to the growing demand for telemedicine, lawmakers have introduced new telehealth policies across the spectrum of healthcare.

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AI in Healthcare: A Great Add-on, Not a Replacement

Healthcare IT Today

For a closer look at this balance we reached out to our wonderful Healthcare IT Today Community for their insights. Chief Medical Officer at DrFirst Workflow automation and AI to automate healthcare are linked in ways you may not expect and it’s short-sighted to pit them against each other. It’s the same way in healthcare.

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Telehealth Visits Can Improve Revenue, But They’re No Cornucopia

Healthcare IT Today

In the Spring of 2020, a number of institutions—health, education, judicial, and others—went through a wrenching technological transformation: To prevent the spread of COVID-19, they took refuge online. More generally, how have televisits affected clinicians’ revenues, and how is the effect likely to change?