Health Care Compliance Brief

4 Key Benefits of the Medical Call Center in the Post-COVID-19 Era

HIT Consultant

DECEMBER 19, 2022

Brian Briggs, VP of Call Center Operations, Stericycle Communication Solutions (Acquired by Carenet Health). In today’s digital-first world, the medical call center still plays a crucial role in connecting healthcare consumers with providers. It starts with the hiring process to ensure agents are kind, caring, and empathetic.

COVID-19

COVID-19 Nurses Hospitals

Bonus Features – December 11, 2022 – CMS holds off on good faith estimate enforcement, 61% of patients see primary care moving out of the doctor’s office, and more

Healthcare IT Today

DECEMBER 11, 2022

1, which required providers to offer good faith estimates to uninsured or self-pay patients. A report from Wolters Kluwer suggested that patients are willing to shift primary care to new care settings if it means the cost of care will decrease. Enforcement will be delayed pending a new rule from the agency.

Pharmaceutical Industry

Pharmaceutical Industry Nurses Hospitals HIPAA

Bonus Features – December 11, 2022 – CMS holds off on good faith estimate enforcement, 61% of patients see primary care moving out of the doctor’s office, and much more