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How an automated omnichannel contact center improves patient experience

Healthcare IT News - Telehealth

Enterprise Taxonomy: Short Headline: How an automated omnichannel contact center improves patient experience Featured Decision Content: Region Tag: Global Edition Sponsor: Salesforce Right Now: Primary topic: Patient Engagement.

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The great digital health reset – and how IT leaders should plan for what’s next

Healthcare It News

They are also turning to stable and deep-pocketed enterprise-class platform providers such as Amazon, Google, Salesforce, and Microsoft as these firms deepen their commitment to healthcare with industry-specific product and platform enhancements. Region Tag: Global Edition. He is the founder and CEO of Damo Consulting.

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Top takeaways from HIMSS22: What CIOs need to know

Healthcare IT News - Telehealth

Salesforce has announced that it will improve its Salesforce Customer 360 for Health product, adding new features. Region Tag: Global Edition. Examples include using Teams for virtual care visits, Teams integration with Cerner electronic health record, and additional enhancements on the Azure Health Data Services using AI.

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The best time to develop an enterprise CRM strategy is now

Healthcare It News

Cerner has an integrated solution with Salesforce called HealtheCRM. Region Tag: Global Edition Enterprise Taxonomy: Short Headline: The best time to develop an enterprise CRM strategy is now Featured Decision Content: Time will tell how successfully and soon EPIC, Cerner, and other EHRs address full CRM functionality.