It’s Time to Give Patients “Admin Access” to Manage Their Healthcare
HIT Consultant
SEPTEMBER 21, 2022
This in turn lets staff take a backseat with regard to monotonous engagement tasks like playing phone tag (so they can instead focus on the direct patient interactions that matter most). In fact, SMS, or text messaging, is at the heart of many self-service capabilities. Routine, preventive care is one example of this concept in action.
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