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Americans who have commercial healthinsurance (say, through an employer or union) are rarely thought to face barriers to receiving health care — in particular, primary care, that front line provider and on-ramp to the health care system. The Affordable Care Act sought to promote primary care in many provisions.
My friend and colleague Susannah Fox coined the term peer-to-peer healthcare as she observed the phenomenon while leading studies at the Pew Research Group into how patients were using the Internet for self-care. Now, people seek better customer service, enchanting design, streamlined workflows, and more confidence in their medical care.
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