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Learn MoreThis blog post was written by Kristin Hackett, Product Manager, Adaptive Solutions at HealthStream.
There is often a link between the way we feel about our environment, the way the day has gone, the people around us, and what it is we are having to learn directly to how well we learn and retain information. In healthcare, it is especially important that employees can call upon their experiences and learned information at the drop of a hat, so retention and recall of essential training are important. However, we all know that days on the floor can be fraught with upset patients, annoying coworkers, and another training module that we do not have time for. So, what impact does that have on learning online, in a classroom, and from our experiences?
Our brains are complex machines that are always working for or against us. A simple thought can ruin our entire day, just like a positive experience can make our day brighter. But why does that matter when it comes to learning? Well, learning doesn’t just happen—we must be in a place where we are open to receiving knowledge. Have you ever sat down to take an online course or read a book and you get five minutes into it and realize you just do not have the focus at that moment? You are emotionally and/or physically spent and not open to learning.
Learning is about being present in the moment of learning, and there is a significant impact on your openness to learn based on your emotional intelligence because they are formed in the limbic system. The limbic system deciphers emotions and thoughts to turn them into action. Thus, “Positive emotions such as joy, contentment, acceptance, trust and satisfaction can enhance learning. Conversely, prolonged emotional distress can cripple our ability to learn” (Lawson, 2002). In other words, there is a level of focus or clarity of mind required to learn and retain knowledge. If your day hasn’t gone well, the course is not engaging, or you feel like the training you are doing is a waste of time, you will NOT learn and retain that information.
“Inadequate and inappropriate knowledge…may have serious health consequences and a significant impact on the environment as well” (Mathur et al, 2011).
It is often said that training in healthcare, especially online annual required training, is not created to improve outcomes. That is simply not true. The article referenced above is about training on the management of biomedical waste, which is an annual requirement typically at the state level. The article goes on to discuss the clear difference in outcomes when learners do not know or cannot recall the information that is needed to perform a task. This means we must figure out a way to do a better job for our employees by engaging them in content that will enhance their knowledge retention. In order to do this, we must start by thinking about the emotions we need to evoke in them to open them up to learn.
While we cannot control all the emotions a learner might experience prior to learning, we can create environments that help learners shift context and feel engaged and understood while experiencing learning. To do that online, however, takes a combination of many different inputs, from a contemporary and understandable user interface (UI) to content. This promotes growth and retention by giving a learner credit for what they know and engaging them in a way they want to be engaged.
There are several ways to get learners to better engage with content—the number one way, based on adult learning theory, is to put it into context. We must answer the question, “Why is this important to me?” Once we do that, we begin to open the door for an individual to learn. From there, we must consider their individual needs by considering what they already know and focusing on what they do not know—once again reinforcing that the material is important and relevant to them as an individual. Today, there are rules engines and algorithms that do that, and we call it adaptive learning. This is the crux of contemporary online adult learning because it is the most efficient and effective way to reinforce that the training is relevant to the individual. The cherry on top for a learner is when the content is delivered to them in their preferred medium (i.e., video, text, scenarios, etc.). This one is particularly difficult to achieve but can be done with the right adaptive engine.
Making healthcare learning better and more effective is happening at HealthStream. We have already released many forms of adaptive learning and are continuing to grow and change what it means to adapt to an organization as well as an individual. We are taking select content in the compliance space and breaking it down into engaging, bite-sized microlearning assets that give more options for adaptation. We are not stopping there and will continue to improve the user experience for both the learner and the administrator.
HealthStream is here to help you ease into the future of learning. We think the future is bright when we all work together to improve outcomes through effective and efficient healthcare training.
Lawson , C. (2002, January 1). The Connections Between Emotions and Learning. Retrieved January 23, 2020, from https://www.cdl.org/articles/the-connections-between-emotions-and-learning/
Mathur, V., Hassan, M., Dwivedi, S., & Misra, R. (2011). Knowledge, attitude, and practices about biomedical waste management among healthcare personnel: A cross-sectional study. Indian Journal of Community Medicine, 36(2), 143. doi: 10.4103/0970-0218.84135
HealthStream’s workforce education solutions are used by more than 70 percent of healthcare organizations in the U.S. Learn why our training, whether for clinical competency, compliance, resuscitation, or another key healthcare outcome, is the gold standard for the industry.
HealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsWhen you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
View All Quality & ComplianceBe confident in your staff’s ability to reduce risk by providing compliance training that changes behavior.
View All ProductsDevelop next-level people for next-level care by prioritizing quality and safety improvements.
View All ProductsStandardize policy and procedure management with an automated, customized, and centralized system.
View All ProductsEstablish a culture of belonging with education supporting DEI, wellness, engagement, and leadership development.
View All ProductsHealthStream offers professional training and education on how to best optimize your reimbursement process within your healthcare organization.
View All ReimbursementStreamline the revenue cycle management process and protect your bottom line with expert-backed education.
View All ProductsLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All ResuscitationIn all areas of resuscitation, from neonatal to elderly care, clinical deterioration is a risk that can be avoided with the help of HealthStream's training programs.
View All ProductsNurture the skills of your nurses and medical staff to help mold them into effective leaders with development training from HealthStream.
View All ProductsExpand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.
View All Clinical DevelopmentMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream leverages medical professional development in healthcare by providing staff training programs
View All ProductsMake sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.
View All SchedulingHealthcare workforce management is essential. We provide advanced scheduling solutions for organizations to solve issues such as nurse retention
View All ProductsComprehensive, industry-leading provider onboarding and credentialing software that validate health outcomes and support provider assessment.
View All CredentialingOur affordable CVO credentialing services establish patient safety by enabling primary source verification for your healthcare organization.
View All ProductsIntegrate with Epic to validate and add new providers directly to your provider master file.
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