Cedars Sinai's real-time ER feedback platform helps improve patient satisfaction
Healthcare It News
JUNE 3, 2022
The emergency room is a stressful and unplanned way to begin a patient journey, and the Ruth and Harry Roman Emergency Department at Cedars Sinai in Los Angeles is one of the nation's busiest. THE PROBLEM. Staff wanted their patients to feel supported and heard, so instead of relying solely on post-discharge/post-transfer insights, they committed to collecting real-time feedback to better understand patient needs and quickly implement changes to improve the patient experience.
Let's personalize your content